Refund Policy

1. 30-Day Free Trial

All new XertyFi accounts include a 30-day free trial. You will not be charged during the trial period. You can cancel anytime before the trial ends without any charges.

2. No Refunds on Monthly Subscriptions

XertyFi subscriptions are billed monthly in advance. We do not offer refunds for partial months of service. This policy applies to all subscription plans (Basic, Standard, and Premium).

When you subscribe, you are committing to a full monthly billing cycle. If you cancel during a billing cycle, you will continue to have access to the service until the end of that paid period, but no refund will be issued for the remaining days.

3. Cancellation Process

You can cancel your subscription at any time through:

• Your account settings → Billing section
• Contacting our support team via support ticket
• Emailing support@xertyfi.com

Important: Cancellation takes effect at the end of your current billing period. You will not be charged for subsequent months after cancellation.

4. Exception Cases

We may issue refunds on a case-by-case basis in the following exceptional circumstances:

4.1 Technical Issues

If you experience significant technical issues that prevent you from using core features of the service, and we are unable to resolve them within 5 business days, you may be eligible for a pro-rated refund.

4.2 Duplicate Charges

If you are accidentally charged twice for the same subscription period, we will immediately refund the duplicate charge.

4.3 Unauthorized Charges

If you can demonstrate that charges were made without your authorization, we will investigate and issue appropriate refunds if confirmed.

4.4 Service Discontinuation

If XertyFi discontinues service, you will receive a pro-rated refund for the unused portion of your subscription.

5. Requesting a Refund Exception

To request a refund under exceptional circumstances:

1. Contact support@xertyfi.com with "Refund Request" in the subject line
2. Provide your account email and business name
3. Explain your situation in detail with supporting evidence
4. We will review your request within 3 business days

6. Decal Orders

Physical "Secure Business" decals are separate from subscriptions. Decal orders are final and non-refundable once shipped. If decals arrive damaged, contact support within 7 days for a replacement.

7. Badge Revocation

If your "Secure Business" badge is revoked due to policy violations or security failures, you are not eligible for a refund. Your subscription will continue unless you cancel.

8. Downgrading Plans

You can downgrade from Premium to Standard or Standard to Basic at any time. The downgrade will take effect at the start of your next billing cycle. No refunds are provided for the price difference in the current cycle.

9. Upgrading Plans

When upgrading (e.g., Basic to Standard), you will be charged the pro-rated difference for the remaining days in your current billing cycle, then billed at the new rate going forward.

10. Payment Disputes

If you initiate a chargeback or payment dispute with your bank without first contacting us, your account will be immediately suspended. We strongly encourage you to reach out to our support team first to resolve any billing concerns.

11. Refund Processing Time

If a refund is approved (in exceptional cases), it will be processed within 5-10 business days. Refunds are issued to the original payment method. Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.

12. Contact for Billing Questions

If you have questions about your subscription, billing, or this refund policy, please contact us:

• Email: support@xertyfi.com
• Support Tickets: Available in your dashboard